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Elevate & Engage - Customer Service Training for frontline (retail)


Join industry pioneers Adam Lawrence and Markus Hormeß for a 3-day practitioners course designed to master the fundamentals of service design. Hosted by This is Service Design Doing Schools in partnership with the School of MetaSkills, this program provides a rigorous, hands-on foundation in the field.

Key Details:

  • Dates: 22–24 April 2026.

  • Format: 3-day practitioners course.

  • Facilitators: Adam Lawrence and Markus Hormeß.

  • Foundation: Based on the award-winning book This is Service Design Doing.

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